A guide on restarting your Samsung Galaxy A3 when the screen is dead and it won’t turn on. A while back, I came across a problem where my Samsung Galaxy A3 (Android smartphone) would not turn on, despite the fact that it was charged and the battery level was at 80%.
The issue started when my phone started to run slowly and applications started to freeze. At one stage, the phone froze on both Facebook and Snapchat for what seemed like an eternity. Unfortunately, the Samsung Galaxy A3, like many smartphones these days, does not have a removeable battery (on my last phone, I would have just taken out the battery and put it back in – forcing it to start afresh).
Dead Samsung Galaxy A3
On one occasion, the phone was frozen for so long that I just left it for 20 minutes, hoping that it would sort itself out. However, when I came back to check its status, I found that my Galaxy A3 was completely dead. I tried turning it back on again but nothing happened – no start up screen and no flashing lights.
At first, I thought that the battery may have drained while the phone was frozen (maybe the CPU usage had been way too high or something). However, after connecting it to my charger, I quickly realised that this was not the case.
Many of the hard reset solutions online did not work, as the Galaxy A3 seems to work differently from other smartphones.
Fortunately, I managed to stumble upon a fix:
Hold down both volume keys and the power key for about 10 seconds.
This means that you will be holding down three buttons. The two volume buttons are situated on the left of the phone, while the power button is situated on the right. If you hold these three buttons down for approximately ten seconds, the phone may reboot. If it doesn’t, then there might be other issues with your phone (just make sure that you charge the phone for about 20 minutes before you attempt to do this, as the battery may have drained).