A couple of months ago, the Facebook app stopped working with our page’s inbox.
Every time that we tried to open our page’s inbox via the app, a Content Not Found error would appear.
At first, we put it down to a temporary bug. However, months have now passed and the issue is still not fixed.
The error in question looks like this.
Content Not Found. Your Page’s inbox is not available right now in the Facebook app or mobile web browsers. You can access your messages through a desktop browser, or by downloading Facebook Business Suite or Messenger in the app store.
According to the message above, your page’s inbox will not work with the Facebook app or the mobile browser on your phone.
You can only access it via the Messenger app or a desktop web browser.
Viewing a page’s inbox using the Messenger app.
Thankfully, it is actually pretty easy to access your page’s inbox via the Messenger app.
Firstly, you will need to open the Messenger app and click on your profile picture in the top left-hand corner.
Click on your profile photo in the top left-hand corner.
After that, select the purple “Switch Account” option.
Select the “Switch Account” option. Currently, this is below the Dark Mode option.
Once you have done that, a list of your Facebook pages will appear. In addition, each page will also display how many unread messages it has.
A list of your Facebook pages will appear.
To access your page’s inbox, simply click on the name of the page that you want to access.
Subsequently, your page’s inbox will appear like so.
Our page’s inbox in the Messenger app.
As you can see, it looks the exact same as your personal inbox does. In fact, it is actually easier to use.
By looking at the notification icons on the “Switch Account” section, you can tell whether a page has an unread message or not.
As as result, you no longer have to visit each page individually to see if there are new messages.
Although this is more of a workaround than a fix, at least you will no longer be “shut out” of your page’s inbox.
Hopefully, Facebook will get around to fixing this sooner rather than later.
The least they could do is automatically open the relevant Messenger account as soon as we click on our page’s “Inbox” option.